Developed jointly by Quantium Telstra and CommBank, Fraud Indicator utilizes unique patterns of mobile service usage to uncover potential fraudulent activities. This system, which went live in February 2025, is anticipated to enhance CommBank’s capacity to detect new account fraud cases by more than 25% for customers who use both CommBank and Telstra services.
Officials from Quantium Telstra stated that cybercriminals typically exhibit distinctive usage behaviors when accessing mobile services. By merging these insights with internal financial risk assessments, the technology can aid in recognizing suspicious activities at an early stage.
Enhancing anti-fraud measures
The introduction of Fraud Indicator comes after Scam Indicator’s successful deployment last year. Designed to detect and block suspected scam calls in real time, Scam Indicator has reportedly prevented considerable financial losses for customers. It has since been extended to landlines to offer additional protection, especially for vulnerable individuals.
While nationwide efforts are being made to combat fraud and scams, identity theft continues to be a significant issue in Australia, with the Australian Bureau of Statistics reporting that about 200,000 Australians fell victim to identity theft during the last financial year. The impact of these incidents extends beyond monetary losses, often affecting victims’ credit scores and emotional well-being.
CommBank representatives underscored the significance of ongoing customer protection efforts and highlighted a reduction in scam-related customer losses over the past two years. They also stressed the need for broader regulatory cooperation and industry-wide collaboration to tackle fraud effectively.
Quantium Telstra officials believe that expanding collaborations across various sectors could further strengthen anti-fraud measures, as the financial and operational impact of fraud on Australian businesses is considerable, influencing not only monetary losses but also legal, labor, and recovery costs.
