SWIVEL and Paydoff Partnership for Financial Institutions

SWIVEL has partnered with Paydoff to enhance collections operations and offer seamless member experiences for financial institutions.

This collaboration aims to modernize collections processes by integrating automation, personalization, and secure payment options into a cohesive experience. The partnership will help credit unions manage collections more effectively within a streamlined workflow.

Paydoff’s Collections Engagement and Automation platform powered by machine learning will ensure members receive the right messages at the appropriate times via the most suitable channels. This personalization is expected to reduce member interaction with live agents, thereby minimizing friction and improving overall experiences.

The integration of SWIVEL’s end-to-end digital payment platforms with Paydoff’s tools will deliver optimized solutions such as secure, flexible, and user-friendly payment services that support various payment methods. These services are designed to simplify the repayment process for account holders, borrowers, and staff alike.

Additionally, the partnership will provide credit unions with rich analytics and actionable insights, allowing them to make smarter decisions and develop more effective collections strategies. This is expected to lead to improved operational performance and reduced delinquency rates.