Sabre Direct Pay and Chargebacks911 have introduced a new service aimed at assisting travel companies in managing chargebacks more effectively.
This innovative product, created through a partnership with Chargebacks911, enhances dispute resolution by covering both issuing and acquiring channels. It streamlines the process of initiating and representing charge disputes without requiring separate logins, technical integration, or manual data entry. Instead, it consolidates workflows into a unified interface.
Details of the Launch
Sabre Direct Pay addresses the lack of standardization in dispute handling within the travel industry, where each issuer enforces its own unique rules and timing for submissions. This complexity can reduce win rates, prolong case handling times, and complicate cross-jurisdictional audits. By offering a dedicated chargeback layer that automates dispute creation, aligns submissions to specific issuer requirements, and manages everything through one platform, the company seeks to streamline operations.
Chargebacks911 provides the necessary infrastructure and issuer connectivity for handling charges at scale. Sabre Direct Pay then offers access and interaction tools to ensure a single unified interface for payments and dispute management is used by customers.
The chargeback process in the travel industry is intricate due to its involvement with high-value bookings, varying fulfillment timelines, and multiple parties. Many providers still rely on manual uploads using general-purpose tools that are not tailored to the specific needs of the travel sector. By automating issuer requirements, tracking dispute progress in real time, and applying customized evidence strategies, Chargebacks911 aims to improve efficiency and protect revenue.
This launch aligns with Sabre’s broader initiatives to support financial operations across the travel industry, including partnerships with Trustly for Pay by Bank solutions in Europe, TerraPay for cross-border payouts, CellPoint Digital for airline payment orchestration, as well as Revolut, Sunrate, and WEX for card issuance.
