The credit union intends to use Posh’s chatbot on its website and mobile app to handle member queries regarding branch hours, ATM locations, routing numbers, and more. Should complex inquiries arise, the chatbot will seamlessly transfer conversations to contact center representatives via Glia’s live chat system.

By adopting Posh’s chatbot, TwinStar can automate responses to member questions, enabling their customer service team to concentrate on more intricate issues. Furthermore, the credit union plans to use Glia for assisting members with completing various transactional tasks as well.