Bank Millennium has launched Ailleron’s LiveBank platform to enhance its remote customer service and advisory services in Poland.
In line with this initiative, Bank Millennium integrated the LiveBank platform, designed by a local tech company based in Poland, into its operations. This integration facilitates real-time sales and consultation sessions via digital channels, seamlessly connecting with the bank’s existing systems for transactions and banking.
LiveBank combines video calling, instant messaging, screen sharing, and secure file exchange within one interface, streamlining end-to-end advisory and sales processes without requiring clients or advisors to use multiple communication tools. Advisors can plan meetings and utilize platform functionalities directly from online or mobile banking platforms.
Cloud infrastructure and scalability
As per the official press release, LiveBank is delivered as a Software as a Service (SaaS) solution hosted on cloud infrastructure. This setup ensures automatic scaling, high reliability, and rapid deployment of new features, thereby accelerating service updates. The adaptable design is equipped to handle a large number of concurrent interactions and can be expanded gradually in accordance with the bank’s evolving needs.
Bank Millennium caters to various segments across Poland through its branch network, individual consultants, and electronic banking services. Its major investor is Banco Comercial Português.
AI integration and compliance
LiveBank supports the incorporation of AI-driven features into advisor workflows, including automated response assistance and context-aware suggestions. These elements are presented as customizable tools that can be introduced according to a financial institution’s readiness for adopting AI technologies.
The platform is engineered to comply with the regulatory and security standards relevant to the financial sector. Each component adheres to applicable regulations, and the solution undergoes regular security reviews and independent system resilience assessments, ensuring its suitability for deployment in regulated environments including those governed by data protection laws.
Bank Millennium’s adoption of LiveBank is indicative of a broader trend within European retail banking. As customer demand for remote interactions continues to grow, financial institutions are striving to mirror the personalized service levels typically provided through physical branches using digital platforms. Moreover, unified platforms that integrate communication, documentation, and transaction functionalities help reduce complexity in comprehensive financial advisory procedures like mortgage advice, investment consultations, and account sign-ups.
