Mastercard has completed its first live agentic transaction in Hong Kong, partnering with HSBC and DBS Hong Kong.

This transaction saw an AI agent booking a ride to Hong Kong International Airport through hoppa, a global mobility service provider. The booking and payment were handled by CardInfoLink’s AI agent integrated with hoppa’s taxi and airport limousine network.

The transaction utilized tokenized credentials authenticated via Mastercard Payment Passkeys to ensure consumer verification and data security. This was applicable across all Mastercard cards issued by Hong Kong banks, including Citi Hong Kong, Hang Seng Bank, Standard Chartered Hong Kong, and Mox Bank.

Security Features of Agent Pay Infrastructure

The transaction was enabled through Mastercard’s Agent Pay. Each AI agent is given a unique Agentic Token for enhanced security. Consumer consent was explicitly obtained before the transaction, and purchase confirmations were secured using Mastercard Payment Passkeys to ensure end-to-end transparency throughout the transaction process.

Following this milestone in Hong Kong, authenticated agentic transactions have also been completed by Mastercard in various other regions like Australia, New Zealand, Singapore, Malaysia, India, South Korea, and Taiwan. This reflects a growing regional rollout of Agent Pay across the Asia Pacific region.

Mastercard is setting up an AI Centre of Excellence in Singapore, which will serve as its largest innovation hub in the area. The company is also deploying dedicated agentic commerce teams to support financial institutions and merchants throughout the region.

Helena Chen, Senior Vice President and General Manager for Hong Kong and Macau at Mastercard, noted that this first live agentic transaction showcases how AI can simplify travel while ensuring payments are secure. Janet Pang, Head of Retail Banking and Wealth at HSBC Hong Kong, added that the transaction is a significant move towards an AI-enabled economy based on clear consent, transparency, and strong safeguards. Ajay Mathur, Head of Consumer Banking and Wealth Management at DBS Hong Kong, echoed these sentiments by highlighting the potential of AI to simplify daily tasks and improve security.