Discovery Federal Credit Union has chosen Mahalo’s Thoughtful Banking platform to enhance its digital banking capabilities and streamline operations.

This partnership is expected to provide Discovery members with a more secure, versatile, and user-friendly method for managing their finances through online and mobile platforms.

Process and anticipated advantages

Following an extensive review of potential solutions, Mahalo was chosen due to its cutting-edge design, core integration capabilities, and member-centric philosophy. Michelle Leone, Vice President of Technology & Innovation at Discovery, highlighted the importance of finding a solution that would not only improve the member experience but also offer flexibility in service delivery. Both organizations share a commitment to digital transformation and optimizing member experiences.

Through this collaboration, Discovery aims to introduce features that boost user security, usability, and engagement. The platform’s inclusive design ensures accessibility for all members, aligning with Discovery’s mission of inclusivity and promoting wider digital adoption. Additionally, Mahalo’s advanced fraud prevention tools will protect both the credit union and its members by providing real-time alerts, card controls, and multi-factor authentication.

For business members, the platform offers sophisticated user permissions that enable companies to manage roles, control access, and simplify operations through a unified interface.

Denny Howell, Cooking Officer of Mahalo, emphasized that the partnership will equip Discovery’s members with the necessary tools, security measures, and flexibility needed for managing their financial accounts. The strategic initiative aims to offer customized experiences tailored to both retail and business clients.