The FIS company has introduced a new service that facilitates agentic commerce as part of its recent acquisition of the FIS Total Issuing Solutions portfolio.

This offering allows banks to engage in commercial operations with AI agents and card networks securely and compliantly, ensuring that AI-initiative transactions are processed within existing authorisation and dispute frameworks recognized by both banks and consumers.

Facilitating the Growth of Agentic AI

In agentic transactions, AI acts as a personal digital assistant capable of sourcing, negotiating, and completing purchases using preapproved payment methods on behalf of customers. FIS projects that agentic commerce could drive up to USD 1 trillion in U.S. retail revenue by 2030, with potential global figures reaching between USD 3 trillion and USD 5 trillion.

Financial solutions underpin the infrastructure, security, and payment systems necessary for effective agentic commerce. As AI payment transactions become more prevalent, FIS’s new offering helps bank clients remain central to this evolving method of commerce by supporting them in identifying and authorizing agent-initiated transactions and implementing fraud protections on behalf of consumers.

The service is anticipated to be available by the end of Q1 2026 for all FIS bank clients, providing issuers with a secure way to leverage KYA data and card details. Additionally, this offering aims to reduce false declines, benefiting customers seeking enhanced fraud protection and smoother experiences in both traditional and agentic AI purchasing environments.

For the launch, FIS collaborated with Mastercard and Visa, using Visa’s Intelligent Commerce and Mastercard’s services to enable AI agents to initiate and safely conduct transactions across their networks. Initial applications will cover transaction authorisation, fraud detection, and customer service, with FIS continuing to work with partners and pilot clients to develop a suite of initial use cases.

FIS envisions agentic commerce as the next phase in how customers engage with financial services and believes its role is to assist banks in adapting to these technological advancements while enhancing security, reducing barriers, and optimizing customer experiences.