CSG has introduced CSG Payments Protection.ai, a fraud detection and financial risk management tool aimed at identifying and preventing payment fraud across various digital transaction channels.

This new solution was launched as a cloud-based platform designed to monitor transactions in near-real-time, thereby reducing fraud losses while minimizing false-positive alerts.

CSG predicts that this solution could help businesses reduce fraud losses by up to 70%. The company remains committed to aligning with the evolving market demands and regulatory requirements of the industry.

Capabilities and Deployment

Developed using AI and ML, CSG Payments Protection.ai monitors transactions across multiple payment channels and various types of fraud. Currently available as a cloud-based solution, it can also be deployed on-premises or in hybrid environments.

Built on a PCI-SSF certified architecture, the platform is engineered to process numerous transactions per second. CSG reports that machine learning models within the platform continuously adapt to emerging fraud patterns by automatically recommending new safeguards. Additionally, it features configurable rules tailored for specific verticals such as healthcare, telecommunications, and property management.

CSG indicates that the solution can be deployed and integrated relatively quickly, moving from evaluation to live fraud monitoring within weeks without needing changes to existing payment processes.

Meeting Market Demands

The launch comes in response to growing pressures on businesses to detect and prevent payment fraud as AI tools become more prevalent among fraudsters. Payment fraud detection systems are expected to balance security needs with maintaining a positive customer experience, thereby reducing false declines.

CSG aims to provide adaptive fraud prevention systems that can respond to changing threat patterns without requiring manual rule updates. The platform is designed to ease the operational burden on fraud prevention teams by automating pattern recognition and ensuring high availability during peak transaction volumes. This initiative seeks to enable businesses to manage financial risk while preserving payment processing speeds.

CSG Payments Protection.ai is currently accessible globally, with ongoing development to address new fraud trends and support businesses in safeguarding their digital transactions.