Chargebacks911 has introduced a new platform called ‘Disputes-as-a-Service’, focusing on consolidating data for issuers, acquirers, and merchants.

Following this development, UDMS was created to address the industry’s historical data silos, offering real-time transparency, AI-driven tools, self-service automation, and immediate collaboration throughout the payments ecosystem to enhance dispute and transaction integrity.

Disputes have traditionally been fragmented, inefficient, and expensive, often requiring multiple disconnected systems and manual processes. UDMS is designed as an overlay solution that can operate without costly integrations or additional software, allowing banks and payment providers to manage all types of disputes in one place.

Details about Chargebacks911’s ‘Disputes-as-a-Service’ Platform

UDMS introduces a Disputes-as-a-Service model as a cloud-based platform that automates the manual chargeback management process with unified workflows. The solution is being adopted by various entities, including issuers, acquirers, fintechs, and travel networks, aiming to simplify dispute resolution and protect revenue through card and alternative payment methods.

The key features of UDMS include a unified data exchange, plug-and-play integration, configurable self-service tools, transparent pricing (a subscription model with no hidden fees), and ongoing feature upgrades and rule updates for all users.

UDMS caters to every participant in the dispute lifecycle—from issuers and acquirers to payment platforms, fintechs, and merchants—enabling financial institutions to support diverse hierarchies securely through configurable, plug-and-play workflows and connections. Clients can use self-onboarding options for their customers and white-labelled services without any technical integration or significant migration plans.

For smaller merchants, UDMS offers free self-registration and real-time notifications, along with tools for responding, uploading representments, and managing cases directly. These capabilities were previously available only through substantial investments in ongoing technical integrations and manual rule updates. Moreover, UDMS functions as a standalone solution, providing turnkey purchase protection for real-time payments, ACH, digital currencies, loyalty payments, and other alternative payment methods.