Australia-based Airwallex has recently launched an AI-powered assistant as part of its platform to streamline workflow automation and ease the onboarding process for global finance operations.
This AI assistant, seamlessly integrated within the Airwallex WebApp, is designed to assist businesses in navigating through multi-currency transactions, adhering to regulatory requirements, and executing platform-specific procedures more efficiently.
Moreover, it offers real-time responses based on user data and can perform certain tasks autonomously, aiming to expedite the journey from account creation to initial transaction.
Facilitating Onboarding and Operational Support
Based on the official press release, the assistant simplifies account setup by allowing users to configure accounts using conversational commands, thereby eliminating the need for manual navigation. It also aids in opening global accounts, activating payment methods, issuing corporate cards, and managing the sequence of necessary setup steps without prior platform knowledge.
For ongoing operations, the assistant provides transaction status updates, tracks payments, breaks down fees, and offers visibility into fund movements. Additionally, when issues necessitate human intervention, it efficiently routes requests to the appropriate support teams.
Current functionalities include creating corporate cards and monitoring payment applications. Planned features will encompass generating payment links, configuring approval workflows through natural language input, and suggesting optimal transfer methods or currencies in cases where standard routing falls short. The system is also expected to identify recurring transaction patterns and pre-fill transfer details for frequent recipients.
Integration and Future Development
Airwallex views the AI assistant as a stepping stone towards broader AI integration across its product suite. The company intends to further automate default account configurations, offer proactive recommendations for payments and foreign exchange transfers, and leverage customer transaction data for analytical purposes.
Designed to operate within Airwallex’s infrastructure for businesses managing cross-border payments and multi-currency accounts, the tool aims to reduce manual data entry, minimize configuration errors, and automate repetitive financial tasks over time.
