Sumsub introduces an AI assistant in its Case Management solution for fincrime teams.

2025-06-19

Sumsub Enhances its Case Management Solution with AI-Powered Features

Sumsub, a global verification platform, has recently introduced an advanced update to its Case Management solution. This upgrade is designed to serve as a central hub for financial crime investigations and aims to streamline fragmented risk operations.

Developed with direct input from fincrime teams and Sumsub clients, the new feature leverages AI-driven tools and intelligent automation to assist investigators in responding to risks in real time.

Unified Workspace for Cross-Functional Teams

The Case Management solution now offers a unified workspace where cross-functional teams can collaborate more effectively. This centralization includes identity information, payment history, risk scores, and internal audit notes within an intelligent interface.

One of the key features introduced is Summy, Sumsub’s new AI Assistant. Summy provides case summaries and action recommendations for risk, compliance, and fraud teams. It offers investigators comprehensive context on each case, including user background, transaction history, and behavioral insights, while suggesting optimal next steps to enhance decision-making.

Enhanced Workflow and Access Control

The new updates include pre-built, customisable workflow templates (Case Blueprints) that can be immediately set up and used. Unified access to applicant data, documents, AML flags, and payments helps remove silos and accelerate investigations.

Custom case views and role-based access control ensure optimal reassignment of responsibilities and access among team members.

Real-Time Risk Updates

Real-time risk updates are a significant benefit. These updates guarantee that every decision is aligned with the most recent user behavior and transaction patterns.

Fraud Network Detection

The new features also include fraud network detection, which uses AI to uncover hidden connections between suspicious users and their real behaviors.

According to company officials, this launch comes as financial crime teams face increasingly complex threats. The global average fraud rate has surged by 30% year-over-year, rising from 2% in 2024 to 2.6% in 2025, driven by deepfakes, fraud-as-a-service, and rapidly evolving typologies.

The solutions aim to address the pressing challenges in Case Management, optimizing investigations and streamlining risk management for professionals involved in fraud prevention and financial crime detection.