eFlow Collaborates with DisputeHelp to Enhance Chargeback Solutions
Europe-based fintech company eFlow has partnered with DisputeHelp to improve its chargeback prevention and management solutions. As part of this collaboration, eFlow chose DisputeHelp as a technical provider to streamline dispute and fraud prevention for its merchants more efficiently.
DisputeHelp supports acquirers and merchant service providers (MSPs) by offering comprehensive dispute management solutions tailored to their needs. The company’s focus is on adding value to existing merchant services and delivering oversight through integrated tools into a single, card-agnostic platform. This helps decrease the resources merchants spend on these procedures and allows them to concentrate on core business operations.
Enhancements in eFlow’s Secure Product
The eFlow Secure product has been updated with new features designed to deliver advanced services that incorporate automation, an intelligent rule-based engine, and a unified platform along with an intuitive dashboard. These upgrades aim to optimize chargeback management and reporting.
eFlow plans to utilize solutions like Ethoca Alerts, Visa Rapid Dispute Resolution (RDR), and Verifi INFORM. Furthermore, representatives from eFlow noted that the partnership with DisputeHelp enables their company to expand its global offerings, providing merchants with a broader range of products, services, and options.
DisputeHelp’s RESOLVE Tools
In addition to DisputeHelp’s RESOLVE tools, including Ethoca Alerts and Visa RDR, eFlow integrated the company’s DEFLECT suite. The DEFLECT solution, which leverages Verifi Order Insight + Compelling Evidence 3.0, is aimed at providing enhanced transaction and merchant details directly to cardholders and issuer agents. This approach is intended to prevent a significant number of disputes and chargebacks by addressing transaction complexity upfront.
Recent Developments with DisputeHelp
In September 2024, Reach partnered with DisputeHelp to minimize chargebacks and reduce fraud losses for their partners. Through the use of Ethoca Alerts and Visa RDR, Reach was able to implement a proactive defense strategy against various disputes and chargebacks. This partnership resulted in substantially faster notification times for confirmed fraud and disputes, reducing response time from weeks under the traditional system to seconds.
