Casap has secured USD 25 million in Series A funding, led by Emergence Capital and supported by Lightspeed Venture Partners and Primary Venture Partners. This brings the total capital raised to USD 33.5 million.
AI-Driven Dispute Automation and Fraud Prevention
Casap develops AI-driven platforms aimed at automating dispute resolution and preventing fraudulent activities in financial transactions. By leveraging regulatory knowledge and network integrations, the platform can detect potential fraud early, thereby facilitating swift and cost-efficient resolutions of disputes and chargebacks.
Financial institutions utilize Casap to boost back-office efficiency, curb fraud risks, and enhance consumer satisfaction.
A Focus on First-Party Fraud
First-party fraud poses a significant challenge in the financial services industry, accounting for 30-50% of total fraud losses. Traditional methods struggle to keep up with evolving fraud tactics, exposing institutions and leaving customers dissatisfied.
Success Stories and Benefits
Casap’s technology has proven effective in numerous institutions such as Chartway FCU and MidSouth Community FCU. These organizations have reported more than a 51% reduction in fraud losses, achieved positive returns on investment within weeks, and managed increased case volumes with no additional staff.
The platform integrates various tools to streamline the dispute resolution process, reduce manual efforts, and enhance overall efficiency. By unifying fragmented systems, Casap allows for quicker resolutions while boosting consumer trust through real-time decision-making and predictive outcomes.
Dispute Lifecycle Management
Casap’s AI-driven agents handle the complete dispute lifecycle—from intake to chargeback filing—and member communications. The platform analyzes evidence, predicts outcomes, and automates actions such as issuing credits and responding to merchants. A proprietary fraud score is used to pinpoint suspicious activities, thus minimizing disputes.
Consumers benefit from immediate decisions, predictive win scores, and self-service options that enhance their trust in the service provided by financial institutions.
