Primo Dialler, a UK-based telecommunications firm specializing in contact center software, has partnered with iDenfy to introduce an advanced biometric ID verification system. This solution aims to reduce fraud and safeguard customer information within Primo Dialler’s operations.
The partnership brings together the strengths of both companies to create a robust four-step AI-driven identity verification process, enhancing Primo Dialler’s know-your-customer (KYC) practices. This system is designed to shield businesses from fraudulent activities, including the use of fake documents and deepfake technology.
iDenfy’s full-stack ID verification platform is capable of recognizing different types of identification documents from various countries and processing data rapidly. The underlying algorithm has undergone extensive testing with over 5 million face recognition trials, achieving a high accuracy rate of 98.4%.
To ensure the system’s reliability, iDenfy employs an in-house team composed of KYC experts who manually verify and cross-check each verification result provided by the AI software. This dual approach ensures complete accuracy throughout the onboarding process.
Primo Dialler officials highlight that this partnership will not only bolster their security measures but also streamline operations, making the entire identity verification process more straightforward and dependable. They believe it will contribute to expanding their client base by improving user trust and experience.
Recent iDenfy Collaborations
In January 2023, iDenfy partnered with Pay with Suave to integrate know-your-customer (KYC) and anti-money laundering (AML) services into the payment platform. This collaboration was aimed at automating customer onboarding procedures while ensuring the safety of transactions for users.
Simultaneously, iDenfy also partnered with mano.bank to provide a secure four-step ID verification process for its customers. This partnership supports mano.bank’s emphasis on fast and reliable identity verification methods to maintain customer security.
